Return and Refund Policy
Refund and Returns Policy
Chan Creations believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been initiated for Embroidery or shipping them.
Chan Creations does not accept cancellation requests after order has been taken up. However replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the Customer service team has checked and determined the same at his own end. This should be reported within same day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of any Refunds approved by the Chan Creations, it’ll take 1-2 days for the refund to be processed to the end customer.
Need help?
Contact us at support@chancreations.com for questions related to refunds and returns.